We have officially merged with our sister brand, Jewlr. All your favorite
bridal and engagement pieces are now available here.

Did you recently make a purchase? Are you looking for customer support?
Fret not – we’ve got you covered!


What if I need resizing or a repair?

We are pleased to offer professional repair and resizing services for all your jewelry purchases. For more information about ring resizing, please click here.

To request a repair, please use our Request Repair Form.

What if I want an item from this brand?

Our sister brand, Jewlr, will carry all our ONE+ONLY products, visit jewlr.com or check out the Luxury Collection here.

Will there be any updates on your refund and exchange policies?

Our refund and exchange policies will remain the same under our sister brand, Jewlr.

We offer a 99-day return policy. If you are not completely satisfied with your purchase you may return it within 99 days of the original shipping date. You will receive a full refund if it's returned in a new and unused condition. Click here for full details.

What will happen to existing customer accounts?

Rest assured, your personal data is safe and secure. All existing customer accounts will be managed by Jewlr, and any pending transactions and requests will be fulfilled to the best of our ability.

Lifetime and extended warranties will be honored via Jewlr.

How can customers retrieve their data or records?

Customers can request access to their data or records by contacting our customer service team. We will provide instructions on how to retrieve this information securely.

I want to opt out of your email lists, where can I do this?

We are going to miss you — to unsubscribe from our mailing list, please click here. Keep in mind, all your favorite ONE+ONLY pieces will still be available on Jewlr.com!

Is there anything else customers should know about the closure?

We are sincerely thankful to our loyal customers, and we value your continued support and understanding during our transition. It has been a privilege serving you, and we look forward to continuing to help you create meaningful jewelry pieces through our sister brand, Jewlr.

Contact Us

Where can ONE+ONLY customers seek assistance or support?

If you need further assistance or have any inquiries, our customer support team is here to help. Please contact us at 1-866-610-8482 or [email protected].