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Terms & Conditions

Privacy Policy

ONE+ONLY has improved our Terms and Conditions and Privacy Notice to make it easier for you to understand what data we collect and what it's used for. Refer to the Privacy Notice for more information on the General Data Protection policy.

Welcome to the ONE+ONLY website. These Terms and Conditions apply to all ONE+ONLY websites. Loveoneandonly.com provides services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any of our services (e.g., Customer Service), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time and the change will be effective immediately.

Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions in this agreement, so please read this agreement carefully before proceeding.

Site Use

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.

Subject to the Terms and Conditions of this Agreement, ONE+ONLY and ONE+ONLY.com hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser, your phone, or any electronic device only for the purpose of sharing or shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests. You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under US or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

Product Availability and Pricing

Estimated Delivery

Sometimes with the volume of orders we receive, we are unable to fulfill the order in the estimated time. If this happens, we will attempt to notify you of the delay. While we make every attempt to avoid delays we do not guarantee delivery dates.


The price of our products is based on the latest market values for precious metals and gems. We are constantly trying to pass our savings on to you with the various sales we offer throughout the year but we are unable to offer post-order price matching or post sales prices because our prices are based on the best prices we are able to get for you at the time. The price you paid when you placed your order was the lowest price we were able to offer at the time. In the same manner, we cannot extend a sale once it has ended. We do not negotiate prices on our products and all our prices are final. Our prices are subject to change without notice. Items in your shopping cart and Wish list will always reflect the most recent price displayed on the item's product detail page. This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart or Wish list doesn't reserve the price shown at that time.

ONE+ONLY coupon and/or promo codes are subject to expire without notice. ONE+ONLY will not accept expired coupons and/or promo codes even if they are linked from third party sites.

Promotions & Coupons

Coupons and/or Promo codes are applied to the full order in the cart and will be applied to:

  • The original regular price of the items, or

  • The on-sale price of the items, or

  • The original price of the item less the multi-level discount

Intermediate markdowns may be removed to apply the multi-level discount to the full order.

Coupons and/or Promo codes will not be applied to bundled items, premium gifts, or combined with any other offer. Coupons and/or Promo codes cannot be applied to:

  • Engagement Ring custom center stones

Typographic Error

Data, including prices, might be inaccurately displayed on our Site due to system or typographical errors while we make every attempt to avoid these errors. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If your credit card or payment method has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to the account in the amount of the charge.

Complimentary Gifts

Complimentary gifts are limited in quantity and subject to availability. ONE+ONLY reserves the right to substitute a comparable gift, without notice.


ONE+ONLY offers a 99-day return policy. You may return an item for a refund (minus Deductions) within 99 days of the original shipping date if the following conditions are met.

  • The item must be returned in a new and unworn condition. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Items modified or re-sized are not considered new;

  • The item being returned must have the jewellery tag or watch authenticity tag still attached to the item. Removal of the tag voids the ability for the item to be returned;

  • The item must be postmarked within 99 days of the original shipment date;

  • Items that have been resized, updated and/or repaired do not qualify for a refund;

  • You are responsible for the return shipping cost and the goods are your responsibility until they reach our warehouse;

  • All ONE+ONLY engagement rings must be shipped to ONE+ONLY using ONE+ONLY's shipping provider;

  • Promotional gifts must also be returned with your returned item;

  • Your engagement ring diamond report must be returned with your ONE+ONLY item. $150 will be deducted from the Refund for missing or damaged reports

  • Any item purchased as a donation to any charitable organization is not eligible for a refund;

  • Non-jewellery and final sale items such as Jewellery Cleaner and Jewellery Care Cloths are not eligible for a refund;

  • Returns with missing paperwork or product will not be processed.

NOTE: Some special orders are non-returnable. We will inform you if an item cannot be returned before going ahead with your order.

Comparison Shopping

Every ONE+ONLY item is made to order. ONE+ONLY reserves the right to charge a 25% recycling fee in the rare case where a customer takes advantage of the return policy by ordering numerous personalized items for the purposes of comparison or sizing. If we feel this is the case, we will contact you before manufacturing or shipping the items.


Upon acceptance of your return, a credit will be issued to the original form of payment less any applicable deductions.


  • ONE+ONLY may provide a prepaid return- label for you to return the item. The value of this return label will be deducted from the refund. ONE+ONLY will deduct the value of the bonus gift if the gift is not returned.

  • For ONE+ONLY Signature Collection items returned, $150 will be deducted for missing or damaged ONE+ONLY Signature Collection Reports.

  • ONE+ONLY reserves the right to deduct any fees we incur at the time of package receipt - including duties for incomplete paperwork.

  • In cases where there is a coupon used to donate to a charity, the value of the coupon will be deducted from the refund.

  • In cases where rewards points were used, the value of the rewards will be deducted from the refund, and

  • In cases where you earned rewards points from your financial institution for any promotion where ONE+ONLY was subsidizing the points, the dollar value of the subsidy will be deducted from the refund.

Reviews and Comments

Anything that you submit or post to the Site, or to Customer Service, including but not limited to questions, comments, suggestions, ideas, plans, notes, photos, drawings, original or creative materials or other information and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

Manufacturer's Warranty Included

Complimentary lifetime warranty on all engagement ring purchases:

  • The limited warranty covers against manufacturing defects and workmanship;

  • Coverage begins on your item's shipment date for as long as you own the item;

  • The warranty becomes void if the item has been subjected to misuse or has been altered by anyone other than an authorized ONE+ONLY representative;

  • The warranty does not cover any shipping charges related to a warranty repair;

  • The warranty does not cover lost or stolen items. ONE+ONLY and their affiliates are not responsible for lost or stolen items;

  • We reserve the right to void the warranty on any item that shows signs of modification, abuse, or damage beyond normal wear, as deemed by our jewellery professionals

Complimentary one-year warranty on all other jewelry purchases:

  • The limited warranty covers against manufacturing defects and workmanship;

  • Coverage begins on your item's shipment date for a term of 365 days;

  • The warranty becomes void if the item has been subjected to misuse or has been altered by anyone other than an authorized ONE+ONLY representative;

  • The warranty does not cover any shipping charges related to a warranty repair;

  • The warranty does not cover lost or stolen items. ONE+ONLY and their affiliates are not responsible for lost items;

  • We reserve the right to void the warranty on any item that shows signs of modification, abuse, or damage beyond normal wear, as deemed by our jewellery professionals.


You agree to indemnify and hold harmless ONE+ONLY, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses arising out of or related to any Submissions you post, or submit, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against ONE+ONLY and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Submissions, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Intellectual Property

The Site and all StyledText, graphics, button icons, images, audio clips, the ONE+ONLY logo, and software (collectively, "Content"), belongs exclusively to ONE+ONLY, or its affiliates. The collection, arrangement, 'look and feel' and assembly of all Content on this Site (the Arrangement) belongs exclusively to ONE+ONLY or its affiliates. All software, data and information used on this Site (the "Software") is the property of ONE+ONLY, its affiliates or its Software suppliers. The Content, the Arrangement and the Software are all protected by US and international copyright laws. ONE+ONLY.COM, logos, slogans, trade names or words are registered trademarks, trademarks or service marks of ONE+ONLY, its affiliates, suppliers, or third parties. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.

Links - Third Party Content

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices.

Risk Of Loss

The risk of loss and title for items purchased by you pass to you upon our delivery of the item to the carrier. ONE+ONLY will not be responsible for lost or stolen items.


ONE+ONLY recommends obtaining 3rd party insurance against lost or theft for any item received.

Termination & Effect Of Termination

Notwithstanding any of these Terms and Conditions, ONE+ONLY reserves the right, without notice and in its sole discretion, to terminate this Agreement and your license to use this site and to block or prevent future your access to and use of the Site. ONE+ONLY may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations of the parties arising before the date of termination.

Applicable Law

This site is created and controlled by ONE+ONLY and 6888887 Canada Inc. As such, the laws of the Province of Ontario will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the Province of Ontario and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.


Any dispute relating in any way to your visit to the Site or to the products you purchase through the Site shall be submitted to confidential arbitration in the Province of Ontario. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.

Limitation Of Liability

Except as expressly provided to the contrary in writing by One & Only, this site, the products offered for sale on it and the transactions conducted through it are provided by us on an "as is" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here and on the webpages to which that webpage links. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy and system integration. This site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.

International Access

This Site may be accessed from countries outside of North America, Australia and the EU. This Site may contain products or services that are not available worldwide. Any such references do not imply that such products will be made available worldwide. If you access and use this Site you are responsible for complying with your local laws and regulations.